Last Updated: [04/03/2026]
Thank you for shopping at Alcarto.com. We want you to be satisfied with your purchase. Please read our return and refund policy carefully.
1. Return Eligibility
We accept returns only under the following conditions:
- The item received is damaged or defective
- The wrong item was delivered
- The product is significantly different from the description
To be eligible for a return:
- You must contact us within 7 days of receiving the item
- The item must be unused and in original packaging
- Clear photo or video proof must be provided
2. Non-Returnable Items
We do not accept returns for:
- Change of mind
- Incorrect size selected by customer
- Minor color or design variation
- Used or damaged items caused by the customer
3. Refund Process
Once your request is approved:
- A refund will be processed to your original payment method
- Refunds may take 5–10 business days depending on your bank or payment provider
In some cases, we may offer a replacement instead of a refund.
4. Return Shipping
- If the item is defective or incorrect, return shipping costs will be covered by us (if required).
- In other cases, the customer may be responsible for return shipping costs.
Note: In certain cases, we may issue a refund without requiring the product to be returned.
5. Order Cancellation
Orders can be canceled within 12 hours of placing the order.
After processing or shipping, cancellation may not be possible.
6. Late or Missing Refunds
If you have not received your refund:
- Check your bank account again
- Contact your payment provider
- If still not resolved, contact us at:
📧 Email: alcartohelp@gmail.com
7. Contact Us
If you have any questions regarding returns or refunds, please contact us:
Email: alcartohelp@gmail.com
Website: https://alcarto.com
